Welcome to Epibrow’s Privacy Policy

Epibrow International are committed to protecting our website users, trainees and customers personal data. This privacy policy will give you information on how Epibrow International look after your personal data. In Epibrow’s privacy policy you will be informed of your privacy rights and how the law protects you.

Epibrow is part of the Brow Group Studio.

Contents of the Privacy Policy

  1. Information
  2. The data we will collect about yourself
  3. Health related data
  4. How we collect your personal data
  5. How we use your personal data
  6. Discloser of your personal data
  7. International transfers
  8. Data security
  9. Data retention
  10. Your legal rights
  11. Contact information

 

1, Information

Epibrow’s privacy policy will explain how we collect and process your personal data, including any information you may provide us through our website link and/or the telephone. By giving Epibrow your personal data it will enable us to follow up your enquiry, course booking, treatment booking or an order from our online trade store.

Epibrow would like to take this opportunity to highlight how important it is that you read our privacy policy. By reading this privacy notice it will enable you to have an understanding of how we are using your personal data.

Epibrow’s website is not intended for children and we do not knowingly collect data relating to children.

At times our website may include links to third party websites, when you click on those links you may allow third parties to collect and share data about you. Epibrow cannot control this and we are not responsible for their privacy statements.

 

2, The data we will collect about yourself

The data which Epibrow collects about yourself will help us identify you.

Epibrow will only ask for relevant information to support you.

The information we require is as follows:

  • Identity data- first, middle and last name, date of birth and gender
  • Contact data – billing address, delivery address, email addresses and contact numbers.
  • Background Information –  previous experience, family, professional qualifications, subjects of interest.
  • Health related data – this includes previous and present health issues required for us to carry out your training/treatment in a professional manner.
  • Usage data- information on how you use our website
  • Marketing and communication – how you wish to receive information from Epibrow.
  • Financial data – to process payments for all purchases (including card details)
  • Transaction data – this includes payments Epibrow has received from you from previous transactions for treatments, courses and products.
  • Technical data- this includes time zones, IP addresses, login data from our operation system and platform for you to access our website.
  • Profile data- this includes your username and password, orders you have placed and interests made by you, along with feedback and surveys.

Epibrow will collect and use your data in line with our privacy policy to help with relevant progression. If you fail to provide Epibrow with the data we have requested we may have to cancel your contract and will not be able to complete your order, training or treatment.

It is important that you to inform Epibrow immediately of any changes in your personal data as if we need to contact you we won’t be able to reach you.

  • Your Name
  • Your Address
  • Your Email Address
  • Your phone number (landline and mobile)

 

3, Health related data

Epibrow provides treatments/services to clients for all of our training courses and our salon price list includes micro blading, skincare and eye treatment services along with massage. before Epibrow can carry out a service we need to ensure suitability for the service being provided. To do this we asked all models/clients to complete a client record card and privacy policy consent form to ensure all medical history is disclosed. Epibrow will not disclose any medical information unless permitted to do so under the Data Protection Act.

4, How we collect your personal data

We use different methods to collect data from you:

  • If you have contacted Epibrow directly we collect your data either by our online contact us form or verbally via telephone.
  • If you order products from Epibrow
  • If you request course/product/treatment information
  • Enter a promotion /survey
  • Give feedback
  • If you interact with us on our website we may automatically collect data.

5, How will we use your personal data

Epibrow will use your personal data to keep you informed on updates and current trends via a newsletter/telephone/email.  

Epibrow will not share/sell your personal data with any third parties, unless we have your permission, or are required to do so by law.

Epibrow will only use your data for legitimate reasons.

 

Purpose/Activity

Type of Data

Lawful basis for processing including basis legitimate interest

To register you as a new customer/ Trainee

Identity

Contact

Professional Background

Medical

To perform contact with you to complete enquiry

Check course prerequisite

To Provide Treatments

Identity

Contact  

Medical

Transaction

Performance of contract with you

To complete relevant treatment records

Top perform payment

To process your course payment

To process your order including payment and delivery

Identity

Contact  

Transaction

Financial

Marketing

Communication

Performance of contract with you

Epibrow online store orders are completed through PayPal

To manage Epibrow relationship with you

Notify you of any changes in privacy policy

Asking you to leave a review

Asking you to complete a survey / prize draw

Identity

Contract

Profile

Marketing

Communication

Usage

Performance of contract with you

Legal obligation

Legitimate interests

Keep records up to date

To study customer trends

To administer and protect Epibrow Business and website

Including troubleshooting, testing and maintenance system, support, report and hosting data

To deliver relevant website content and advertisements to give our client effective information

To use data to improve website and customer experience

Identity

Contact

Profile

Usage

Marketing

Communication

Technical

Background

For legitimate interests on day to day running of the business to ensure network security and fraud prevention

To comply with legal obligation

To help make recommendations to our customers about treatments, goods, services and courses

Identity

Contact

Technical

Usage

For legitimate interests

 

6, Discloser of your personal data

If you are attending a VTCT course, we will need to complete a course registration form with VTCT as they are the awarding body and the examination board.

If you are attending an ACTfast course, we will share the required data with ACTfast to enable them to provide you with the necessary paperwork and manuals.

7, International transfers

Epibrow will not transfer your personal data outside the European Economic Area (EEA)

8, Data Security

Epibrow International store all personal details on Sage which is password protected and is solely for the use of Epibrow.

Client record cards will be kept in a secure location thereby insuring that no unauthorised persons can access your data.

Epibrow have put procedures in place to ensure this breach does not happen. Epibrow will notify you if we suspect your personal data has been breached, we are legally required to do so.

Epibrow will only use your data for the purpose it was collected for, this includes course confirmations, appointments and basic communication.

If we need to use your personal data for an unrelated issue, we will notify you and explain the legal reasons for our amendments.

9, Data Retention

Epibrow will retain your personal data for as long as necessary to fulfil the reasons we collected it for, including legal compliance, reporting and accounting.

Epibrow may have to keep basic information about our customers in order to comply with laws, regulations and obligations set out by the government.

As an Epibrow customer you can ask us to forget your data at any given time. In some cases where a legal case is involved this will not happen. For more information please see Section 10- your legal rights.

10, Your Legal Rights

You may request to see the personal data Epibrow holds for you at any given time. This service is free of charge and will be given within a period of 1 month. If you have requested a large amount of data Epibrow must respond with 3 months.

If you keep requesting the same information Epibrow can refuse, however we must respond with a clear explanation as to why this information cannot keep being reissued and Epibrow will inform you that you can complain to the Supervisory Authority.

As an Epibrow customer you have the right to carry out the following in certain circumstances under the Data Protection Legislation:

No fee will be required to amend or carry out any of the following points.

  • Request access to your data at any given time to check we are processing your data lawfully.
  • Correct your personal data when required
  • To forget your data if you wish not to carry on your contract with Epibrow.
  • Right to withdraw consent, however if you do this Epibrow will not be able to effectively provide certain services.

 

11, Contact information

Business Name: Epibrow (The brow Group Studio)

Business Website: www.epibrow.com

Contact Number: 0333 370 2567

Opening Times: Monday to Friday 9am -5pm

(Excluding Bank Holidays and Public holidays)

Controller Privacy Contact Name: Christine Straub

Email Address: info@epibrow.com

Address: 7, Bailey Court, Colburn Business Park, Catterick Garrison, DL9 4QL  

You have the right to make a complaint at anytime, for you to do this you would need to contact:

Information Commissioners Office (ICO) Website www.ico.org.uk

Epibrow International would prefer that you contact us first to give us the opportunity to deal with your concern before you approach ICO.

If you have any questions relating to our privacy policy, please contact us

NOTE: EPIBROW PRICVACY POLICY WAS UPDATED ON 22/5/18